Delivery Information
Most of our orders are shipped the same day we receive the order, using the next-day delivery service by UKMail.
We try really hard to ship all standard orders of stocked items that way, and at least within 24 hours of receipt of your order, and that way, within the UK you will receive the products the next day.
For larger orders, non-stock items, and those heavy items requiring pallet transport you should receive the products within 4 working days.
However, you should allow up to six days from placing your order to receiving your goods, to allow for exceptionally busy periods, and circumstances beyond our control. If you are concerned about delivery of an urgent requirement, then please give us a ring to discuss it. We can normally arrange next-day delivery even on large palletised orders when you really need it.
No-Quibble Returns Policy
Under UK distant selling regulations, which covers buying by phone or over the internet, consumers in the UK have an automatic right to return any goods and receive a refund up to fourteen days after receiving the goods.
We go much further than that. We want you to be totally happy with any products you buy from us and with any interaction you have with us, so that is why we offer all our consumers a no-quibble refund or exchange policy for a full month after you receive the goods from us.
If any product you order from us does not live up to your expectations, is damaged, or you simply change your mind at any time within one month of receiving those products from us, then simply return them for a full refund or exchange, at your choice, and except for in exceptional circumstances, this will include us refunding the return transport costs.
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